Privacy, Cancellation & Refund Policy

Who we are

Our website address is: https://oneheartbirthe.com.

 Cookies

If you leave a message on our site you will do so leaving your information in cookies. These cookies will last for one year

Who we share your data with

Collection of your data in the form of name, email address, mobile number (optional), and any message content you share are for the sole purpose of communication with you. Your information is never shared to any third party.

How long we retain your data

Your personal information is stored in a database. You can contact us at any time to ask for your details to be removed. In doing so your data will be deleted from the system.

What rights you have over your data

You are at all times in charge of your own data. None of your data is shared to third parties. You may request at any time for your data to be erased either by simply sending us a message via contact form or email.

Where your data is sent

Your data, consisting of name, email address, mobile number (optional) and any potential message you may send, is forwarded to the email account contact@oneheartbirthe.com. This information is not shared with other users, administrators or third parties.

Payment & refund for Higher Mind Programme

  • Payment: The Higher Mind programme requires full payment upfront and is non-refundable.
  • Completion Time: The programme is designed to be completed within a 12-month cycle. Extending the programme beyond this timeframe will incur additional prorated costs based on the number of remaining one-on-one sessions (one session is calculated as total programme cost divided by 30).
  • Flexibility: While the programme is tailored to your individual journey and delivered over 30 weeks, we understand that unforeseen circumstances may arise. You have up to one year to complete the programme, allowing you to adjust the pace between sessions as needed.

Programme session cancellation policy

  • You can reschedule or cancel a programme session up to 24 hours before the appointment by emailing contact@oneheartbirthe.com.
  • Missed sessions with less than 24 hours’ notice will be considered utilised sessions and will be deducted from your total number of available one-on-one sessions.

Payment & refund for Publications

Publications are provided in digital format (PDF). Once you have completed your purchase you will receive an order confirmation email that contains the download link to the publication. Publications are non-refundable.

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